with Nicoka DESK
Enhance customer satisfaction by quickly identifying their issues and notifying them of your progress. Multi-channel integration facilitates managing complex customer relationships. You can monitor and visualize the operational integrity of products and services in your database in real-time and offer self-service access to reduce call volume. By adopting this new approach, you can continuously improve your service commitments and leverage customer loyalty.
Define processes that fit your company, with Nicoka everything is customizable. We help you build your processes, with as many steps as you desire. If your service is billable, you can integrate your quotes into your process and request client approval.
Depending on their role, your team members will be notified within the application, by email, or by SMS.
Need to manage documents, save technical or functional specification templates, connection processes to client systems... You can use our DMS module, build your folders, drag and drop files, manage access rights by profile and role...
Nicoka ATS's API allows you to: transform incoming emails into tickets, connect third-party systems like JIRA, SAP Solution Manager, Mantys, to have a single entry point for all your support activities.
You can then analyze, manage, and bill for all your service activities.
Nicoka doesn't stop at support management; it allows you to manage your billing and track your payments.
Create billing rules, model your documents, manage quotes, send invoices by email from Nicoka...
Have contractual commitments? You can finally configure, track them live, and be alerted in case of any breaches.
